[Resolved] Lg Electronics — motherboard /chip discontinued
Vaniyambadi, Tamil Nadu, India
Shshafiq ece on Nov 29, 2018
I had purchased a lg refrigerator in 2014 model number (Gl - 528yexg4).
The issue am currently having is the cool air doesn't go downwards from freezer to the 2nd compartment. I raised a complaint with lg support (Asconline support-130879) and lg team verified the fridge and confirmed that the chip/board has a problem and raised with noida lg factory.
To my surprise they have reverted back stating the board has been discontinued for model (Gl - 528yexg4) and there is no alternative.
How can a fridge be out of support for parts in less than 5 years?
I would like this to be addressed.
Complaint marked as Resolved Jan 5, 2019
[Nov 29, 2018] LG Electronics customer support has been notified about the posted complaint.
Verified SupportLG Electronics Customer Care's response, Dec 04, 2018
Dear Customer (shafiq ece),
We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.
LG Customer Support Team
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