[Resolved]  LG Electronics — Neglect to rectify defect in LG refrigerator

Address:Mira Road

I have been following up with LG India customer support team and their duly appointed local service vendor M/s Sky Services at Mira Road Thane, Maharashtra from past more than 5 months. However the issue remains unaddressed despite having raised several calls and visits from vendor. The refrigerator bought by me is a LG two door model. Since purchase, we observed formation of ice globules in upper refrigeration compartment of the refrigerator. As per the visiting engineers there is vent at the upper compartment which is causing leakage of gas. They changed the rubber liner in the compartment but still the problem persisted. The entire team is forcing us to apply local Fevicol to close the vent as a solution from LG. However they have denied to mention the fix provided in the service report or give us anything in writting as the suggested solution. We even asked LG customer support team to provide authorization of the fix suggested by the local vendor but they have refused to provide any documentation or support to the fix in writting. Each time we raised the call with LG, the team at LG has closed our calls without attending it or even verifying whether the issue is resolved. As per escalation matrix provided by LG, I have even escalated the matter to Head of customer service and also email to CEO for resolution. After several followups, I have received a reply to reach back to local vendor for resolution of the grievance, who still maintains that they shall not provide anything in writing for the solution recommended by them. I escalated the complaint with hope for resolution but It seems no one is interested in resolving the manufacturing defect in the LG refrigerator product purchased by me.
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Dec 30, 2021
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Nov 27, 2021
LG Electronics Customer Care's response
Dear Customer,

Sorry to know that your experience with us was not a pleasant one. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
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