[Resolved] Lg Electronics — Nexus 5x bootloop

 
4 Reviews
Kollam, Kollam District, Kerala, India
 Afzaljd
I own an LG NEXUS 5×. Due to the Boot Loop hardware issue, which had happend on 27th of February 2017, I had given my phone to the authorised service central for repair. They had promised to solve my issue within 10 days of time. I had called after 10 days and they asked me to wait for another 10 days. But even after several days from the promised date, I had not received my phone and no improvement. They saying phone parts are not available and waiting.In most of the country due to this problem LG is refunding but here they saying after motherboard change it will fix.But parts are not avilable too.This is soo upset me .This is important and I need the solution to it at the earliest or I would be forced to file a complaint in the consumer court.
Complaint marked as Resolved May 1, 2017

Complaint Status


[Mar 31, 2017] LG Electronics customer support has been notified about the posted complaint.
Verified Support
LG Electronics Customer Care's response, Mar 31, 2017
Dear Customer (Afzaljd),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG India
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

i am facing the same issue with my nexus 5x. My phone works fine if i keep it cool (say refrigerated), but goes into bootloop as soon as it warms up.
I had submitted it to LG service center(Plot No 36, Rama Road Moti Nagar Industrial Area) for repair. They kept on saying that it is a software issue and kept the phone with them for over a week and were not able to fix it. They are not even acknowledging that this is a hardware issue, which I easily found after few google searches.
It is very disappointing that despite knowing the problem is with there motherboard, LG in not even informing there own service centers about the issue and how to resolve them.
I am facing same issue.i have used my mobile for 20 months.now I got problem, service centre people are saying that 18 months warranty is completed for my mobile.i have a small question for LG support team, if issue is happening because of manufacturing defect how the customer is responsible??
Why I should pay to fix manufacturing defect??
same is the case with me and they are asking me for 15000 INR and we as a customer are suffering due to this and there is nothing we can do as the company knows that its their fault but they are making the customers pay for their poor hardware and as far as i know LG accepted the issue but are still not supporting their customers as the device supports minimum of 2 years update from google and during these 2 years the device goes into bootloop after every major update so what we can do if the hardware is poor for the company itself.
please repair our phones.

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    Lg Electronics - Nexus 5x bootloop