[Resolved] LG Electronics — Nexus 5X - Hardware issue
M
Ms. Tulshyan
from Mumbai, Maharashtra
Address:
110001
Website:
www.lgindia.com
I own an LG NEXUS 5×. Due to the Boot Loop hardware issue, which had happend on 22nd of April 2017, I had given my phone to the authorised service central for repair. They had promised to solve my issue within 7 days of time. I had called after 7 days and they asked me to wait for another 7 days. But even after several days from the promised date, I had not received the motherboard and no improvement. They are saying that phone parts are not available and are waiting.In most of the country due to this problem LG is refunding but here they are saying that they will replace the motherboard and it will fix.But parts are not available.This is causing me a lot of stress and i am waiting for the past one month for this to get solved .My phone was purchased in Nov 2015 and was well within 18 months extended warranty period. This is important and I need the solution to it at the earliest or I would be forced to file a complaint in the consumer court.
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May 21, 2017
Complaint marked as Resolved
I dont know if this forum helped me resolve the issue, as there was no contact from them after the complaint. However, the service center finally replaced the motherboard of the phone after nearly one month
LG Electronics customer support has been notified about the posted complaint.
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Regards
Girish Sharma
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