[Resolved]  LG Electronics — Nexus 5x motherboard from nougat

Address:Salem, Tamil Nadu
Website:LG

I am highly disappointed, feeling cheated and ripped. I am a young loyal, googler of everything to the extent that if google told me that flying is possible, i would jump off the cliff too.
I love my ‪#‎nexus‬ 5x phone until it started shutting down everytime i tried to unlock it. Understanding that it could be a software glitch, i tried to #google possible solutions for it, even calling google nexus help center, ultimately giving it to lg service center on your direction. And here i am feeling ripped off and cheated. Their service is one of the worst i have ever come across. Probably it feels more so like this as it is someone i trusted through you.
I have looked up this problem online and several of your users are facing the same challenge. They do not bother to inform the updates with the phone and then argue when pointed out. They dont have a viable solution to it even after i am paying the service charge irrespective of the problem being fixed.
When you made me believe that it was possible to stay simple and organised, why now none of your team is able to help me with a product of your creation and ideology? Why do i have to change the motherboard for 1/3rd the price of the device only under 16 months? Without any defect that too just an software update which a major bug from nougat itself, wichi takes down the motherboard??? The best part of it all is that even the service center isnt sure if it is a mother board problem. They cant even promise me that it can be fixed even after paying such a price. It is like being asked to change the whole car engine because the car wont unlock.
‪‎nexus5x‬ google ‪lg‬ google you are not a mere organisation making money. You have always stood for simplicity, solutions and connectivity.
I sincerely hope you will help all your loyal users.

I need you take a action asap on the same

Best,
Krishna
Nexus 5x boot loop user
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Jul 24, 2017
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Jun 22, 2017
LG Electronics Customer Care's response
Dear Customer (Moorh_y),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG India
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Name : Krishna Moorthy
> Tel : [protected]
> Country : India
> E-mail : [protected]@gmail.com

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