[Resolved]  LG Electronics — Nexus 5x motherboard not working and no proper customer service from lg

Address:Mumbai City, Maharashtra
Website:www.lg.com/in

I have been chasing the lg customer service since more than a month now,
1. They are just saying motherboard will be vaialbale wait
2. They are giving me 50% worth back and asking me to buy another lg phone with that.

- i dont want to wait any more for the motherboard as its been so many days not sure whether the replaced one will work for more than few months.
- i have bought the phone on 1st jan 2017 and after 1 year 3 months the phone is not working. I paid 30 thousand rupees to use a 30k worth quality phone and they are now expecting me to use 15k midiocre phone.
1) i dont want a lg phone again after this bad customer service
2) why should i use a mediocre phone when i have paid 30k rupees.

I have registered a complaint to consumer court but still no satisfactory response.
I atleast need 60 to 70% of my phone's worth back as soon as possible.
The poeple from service centre are not responding properly, its like a mental harassment while talking to them.
I am facing all these problems because of lg manufacturing defect not my mistake still no help from them
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Nov 28, 2019
Complaint marked as Resolved 
They did not ask for any extra money and fixed my phone.thank you very much for your help i will surely tell my friends and family about this usefull website
LG Electronics customer support has been notified about the posted complaint.
May 26, 2017
Updated by aditi_h
Today i got a call from lg saying that i will have to pay 4k for my screen extra...first they said that they will give 50% worth my phone back in the form of lg phone and now this is new that they are asking for more 4k for screen. I am not going to pay any extra money as first motherboard stopped working the phone went into a bootloop on google screen and after sometime the google screen also stoped apearing .Its not my fault that all this happened to my phone its totaly lg manufacture defect.

All this is really very very frustrating.please give us the solution asap...its been so many days...i am struggling with lg company just because i have paid 30k for a phone which is 1.3 yr old and i am not going to take all this
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Today i got a call from lg saying that i will have to pay 4k for my screen extra...first they said that they will give 50% worth my phone back in the form of lg phone and now this is new that they are asking for more 4k for screen. I am not going to pay any extra money as first motherboard stopped working the phone went into a bootloop on google screen and after sometime the google screen also stoped apearing .Its not my fault that all this happened to my phone its totaly lg manufacture defect.
aditi_h's [Complaint's author] reply, May 26, 2017
All this is really very very frustrating.please give us the solution asap...its been so many days...i am struggling with lg company just because i have paid 30k for a phone which is 1.3 yr old and i am not going to take all this

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