[Resolved]  LG Electronics — No service technician has arrived

I have had my ac serviced on the 30th of March. Unfortunately there is no cooling. So on the 1st of April I made a request for a technician.

I received a call on the 2rd of April at 6:45pm by a technician seeking to come to my residence. Unfortunately being a religious weekend I was not available.

On Saturday I received a call by a lady named Selvi informing me a technician will visit on Sunday. Again being a public Holy day I had other commitments. Then she promised that a technician would arrive on the 5th of April by 10:30am.

To date no one has come and no one is giving me a proper response. I had set aside time today for the technician to come, and one whole day has been wasted. I call the customer care call Centre several times, and we had problem in communicating, because no one could speak my regional language or proper English.
After several calls today with promises of escalation I still had no joy, eventually a Miss Gupta gave me numbers of regional service managers specifically a Mr. Shivaraman. After speaking to him, and him promising to revert, I am still to hear from him.
These are the numbers I had tried to no avail:
[protected]
[protected]
[protected]
[protected]

I am really surprised and really frustrated with the tardy and unprofessional service offered by a company that is internationally know. This leaves a very bitter experience and I will be sure to go to social media platforms to let others know what I think of your service.
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Aug 9, 2021
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Apr 08, 2021
LG Electronics Customer Care's response
Dear Customer (Jayaraj Isaiah),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
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