LG Electronics — non availability of refrigerator spare parts

Address:Dakshina Kannada, Karnataka, 575004
Website:lg

Our lg refrigerator model no. Ref ffs: 528ylq4 which we purchased from mangalore on 20.03.2010 is not cooling from 18.07.2017 onwards. I bought this costly and big refrigerator keeping in mind the needs of my family and also as a long term investment. I registered a complaint with customer care on 19.07.2017, complaint number rnp[protected]. On 20.07.2017 your service adviser visited us and we were informed that the problem was related to a part known as a ‘duct circuit’. Upon further inquiry, we were told that the concerned part is no longer available in india and that we would have to replace our fridge for a new one. After repeated calls, the concerned technician confirmed the non-availability of the concerned product.

Do you really expect us to believe that a multi-national company like lg has been manufacturing fridges without ensuring the availability of spare parts for the consumers in india? Why would you sell a product that doesn’t have spare parts? If that's the case, then you should have the decency to honestly advice the customers to buy your products at their own risk because your company will not manufacture or provide spare parts! Why fool customers by marketing a product with a lifespan of not more than 7 years? Rupees 40000 isn’t a small amount and because of your carelessness we are expected to replace a 40000 rs fridge in a span of 7 years? I repeat, because your company hasn’t manufactured the necessary spare parts and thus causing inconvenience for the customers. Can you believe this? Is lg so irresponsible? How convenient is it that the duct circuit gets spoilt exactly after 7 years i. E. The time period valid for warranty?

We have been constantly contacting the lg customer care but have received no response. So, this will be our last effort to contact via email.
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