[Resolved] Lg Electronics — non replacement of my double door fridge since last two months
Patna, Bihar, India
PiPiyush Berry on Dec 1, 2018
1. I am colonel piyush berry serving in indian army at patna, bihar
2. I have lodged four complaints with your all india service center, three complaint for repair of my double door fridge, before 30 october and one complaint on 30 october 18 for which the complaint number is[protected],
3. When your service center representative came for the second time to repair the same fridge, he after thoroughly checking the fridge declared that the fridge cannot be repaired it has got to be replaced, for the next 6 days their was no action from team lg located in patna, greatly demoralised i lodged a third complaint again the same rep whose mobile number is [protected] came he stated that he cannot do anything and the fridge has got to be replaced,
4. I started ringing up mobile number of one lady in patna service center ie [protected], durga sahu agency. This lady just does not want to assist me in any way, she will not listen to my problem by saying its dewali time its chat puja time she wasted 10 to 15 days of mine, when she was forced to speak to me through lg india helpline service representative she declined to the your all india helpline assistant and me that i have not spoken to her. While call records of her number for the month of september and october should be taken out and matched with my mobile numbers which will automatically confirm that she is blatantly lying, my mobile numbers from which i have spoken to her are [protected] and [protected].
5. On 30 september when i showed my annoyance to the lady it was confirmed that e mail for replacement was forwarded by service center to one mr rajiv jha having mobile number [protected], he is a very big farce in your lg community, after speaking and requesting him umpteenth times he confirmed to me on 27 november 18 that i have got to deposit rs 21142/-, within two hours self did neft, and the said amt was transferred to lg india bank account bank of america in delhi vide utr no sbin[protected].
6. Mr rajiv jha confirmed receipt of the amount on 28 nov 18. When today i spoke to him ie 29 nov18, he states that another weeks
Time is required for delivery. I am facing lots of problems without fridge. Lg india you have to do something in your patna service centre to improve the satisfaction levels. Why so much delay, should i never buy lg products again in my life/should i go to consumer court or you will give them a well deserved pink slips, which ought to be given to them they really deserve it. God help lg
Complaint marked as Resolved Jan 14, 2019
[Dec 01, 2018] LG Electronics customer support has been notified about the posted complaint.
Verified SupportLG Electronics Customer Care's response, Dec 04, 2018
Dear Customer (Piyush Berry),
We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.
LG Customer Support Team
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