LG Electronics — Not able to fix my AC and ignoring the customer concern.

Address:

Opposite door#56,lal bahadur shastri street, behind accenture, Sholingnallur,chennai

I have registered a complaint with LG india regarding issue in my AC RNP[protected]. Their engineer came and informed me like my AC PCB board has to be replaced in order to fix it. Since 18th March 2021 they are simply ignoring my request and not able to arrange a normal component. I have raised multiple concern / complaint with their customer service head team[protected]/[protected] but no response from them. I even connected with their chennai service area manager but he also raised his hands. Instead of giving me correct ETA they are lying with me everytime. Area manager is blaming thier parts delivery team as they are not able to arrange the parts. My AC just is just 3 years 11 months old and in such a sort time it went down. Irony is they are suggesting me to take the depreciated value of my AC and buy the new AC from them. It means they are asking me to spend another 20-25K rupees to buy a new AC from them. No respect for customer hard earned money whose AC can be fixed with 1500 rupees PCB board the amount whic they informed for arranging the new one. I am really tired and frustrated with thier attitude, the way they handle customer grievances is really pathetic. Just to warn everyone here please don't buy any LG product as they don't have parts and components to fix your issue in future. I never had such bad experience with any electronics company in fast. I already asked my family and friends to stop buying any LG products right away.

As a proof I am providing all complaint numbers and screenshot of the amount they are offering me after depreciation. It has all details about my AC like date of purchase etc. If you see in there they are giving reason of return as parts NSP, which really shows thier failure.