[Resolved]  LG Electronics — not repairing my washing machine by lg personnels

Address:

404- Santkrupa app. Gayatri Soc. Gariyadhar bypass, Bhavnagar, Gujarat, 364270

I am writing to complain about an untrustworthy service which your company service person provides to me.
The issue is, from last 6 months, my washing machine (Which i have purchased from your company) was showing an error during working. When i complained regarding that, your service boy came and check the fault, which according to him, very minute hydraulic door problem. I ask him the charges to fix it and he said it will be free of cost but he said he will come again to fix it. Then again after 1 day another two person came to recheck that. When i ask them that once your service boy had already did it then why you came to recheck. They said that, earlier boy was not an authorized person, i send him because i was out of town due to my personal reasons. I am the official man and that's why we come again to recheck. It means that they send an untrained man earlier which handled my equipment without having proper knowledge of it. Right now my machine's door looses its 100% efficiency (Which was earlier showing error a few time only) and it is because of your untrained service persons handled it.
Is this the way you people are proving service to your costumers?

Now the concern is they have wasted my two days in their re-checking procedure and now your company officials are saying that you runs out your warranty and because that you have to charge for that repairing. While according to first unauthorized person it was supposed to be free of cost.

I filled my complain on 27 january while my warranty was finished on 26. At that time the problem was very minute and according to first service person can be fix without paying any cost. But due to handling of your untrained service person now it looses its 100% efficiency. Now i am not in a position to bear a cost of 1000 rupees to repair it. I felt that my machine comes under serious problem due to mishandling of your unauthorized service person which was intentionly done because your dealer know that my warranty has just finished and it is a very good chance to ask a repairing cost from the customer.

Another thing, when i told this issue to your authorized dealer (Patel electronic, nilam baug, bhavnagar), he instead of salving the problem, offers me an offer to extend my warranty with the cost of 3500/- so that this fault can be solved under the warranty period. So ultimately to a no charge problem, i have to pay a handsome amount of rs. 3500/- to your company, just because your service person is unauthorized and he misguided us earlier by saying that it will be free of cost.

I have been a devoted customer to your company for years now and i hope you will take my complaint seriously. Please look into the matter and provide me a solution.