LG Electronics — Pathetic Customer Service by LG

On 14 May 2022 afternoon, my 3 year old LG Inverter refrigerator (2019 model purchased in May 2019) stopped cooling. There was light inside but no cooling. I registered a complaint with LG Customer Care at 6.51 am on 15 May 2022.

Till 16th May 9.00 am, I did not get a call from a LG service engineer. I then called the local Service center Shafa & Co. and was informed that the complaint was assigned to the wrong place and they had just got the request. Anyway, the service engineer visited post 12 noon on 16 May and informed me that the compressor had conked off. He then added that it happened due to a high voltage spike (??!!) and the motherboard also had to be changed. The compressor was under warranty so it was free but the motherboard was not and I would have to pay service charges too. I was okay with that. The service engineer promised me that the parts would be available by the next day and the fridge would be repaired by 18 May. He took off some connection and now the refrigerator is completely dead!! On contacting Shafa & Co. on 17 May, an extremely rude person told me that the parts MAY be delivered to them by Friday 20 May. If yes, the fridge would be repaired on Friday or Saturday. No guarantees though.

From new research, I gather that the LG inverter linear compressors are faulty which probably explains why the refrigerator stopped working after just 3 years!! As a layperson, I don't even know if the motherboard is actually bad too!! Anyway, I made multiple requests to LG explaining that a refrigerator is very important in May in Mumbai. They just keep reverting with "we appreciate your patience". How difficult is it for parts to be shipped in a few days? Are the parts coming from Korea?

I regret purchasing LG appliances. This is my third terrible experience with them. LG just does not care about it's customers. They have zero respect for their customers.

It is a refrigerator costing 65000/-. I am more than happy to pay the cost of the motherboard and service charges. Can LG just expedite the process? If not, I intend to sue the company for malpractice, fraud and cheating.