[Resolved]  LG Electronics — PCB

Address:Aurangabad, Maharashtra

Sir,
My name is Sangita Bang(from Aurangabad, Maharashtra) ([protected])

I had bought a LG front loading model (F1222NDP25) 3 years back for around 45000/-. Now the problem with the washing machine is it is not working and it stopped working while it was in process.
There is no mechanical issues with the machine.
I called up the customer care and logged the complaint. But your service guy dint turned up.There was no response from your service care department.
So We approached private repairing services and we have to pay Rs.5000.
My expectation was that the your service guy will respond to our complaint.we waited for almost a week to get response from your side. It was a surprise for me to know that such a big company doesn't provide proper after sales services and uses such cheap product which doesn't have a life in washing machine.

Its pathetic that after spending RS.45000 for a washing machine, I need to spend another 5000 with in 3 years for a minor program error.
I would like to bring into the notice of the authorities and people about the poor quality of the PCB in LG washing machine
and how much the customers are being cheated after spending their money on products like this.
You send your service guy I would like to show him damaged PCB.
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Jun 6, 2017
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
May 06, 2017
LG Electronics Customer Care's response
Dear Customer (utujabang),

We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
LG India
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