[Resolved]  LG Electronics — Product Cancellation and Refund.

On 30/10/2021, I visited LG Brand Store (Adishwar India Limited), Rajarajeshwarinagar, Bengaluru and I explained my requirement of a 3 Star LG Double Door Refrigerator (2021 Model). The executive showed me a model and told me that it's a 3 star 2021 model LG Double Door Refrigerator. Further, believing the words of the executive, I booked LG Double Door refrigerator in LG Brand Store (Adishwar India Limited), Rajarajeshwarinagar, Bengaluru as per my requirement on 30/10/2021 through my HDFC Credit Card and requested the delivery of the product on 07/11/2021.
After one day, I verified the product number printed on the bill and it was GL-T292RPZY. Further, I verified the product number with the LG online store & few e-commerce website and I found that the product with the number mentioned on the bill is a 2 Star LG Double Door Refrigerator (2020 Model) and the price is also on the higher side.
Now that, I want to cancel the product, I contacted LG customer care and LG brand store for the cancellation of the product and they are telling that the product can't be cancelled.
I want to cancel the product and the entire amount which I have paid should be credited back to my bank account.
Please help me out.
Contact Number: [protected]
Email: prashanth.[protected]
Was this information helpful?
No (0)
Yes (1)
Dec 3, 2021
Complaint marked as Resolved 
Partially Resolved.
LG Electronics customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    LG Electronics
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    LG Electronics Phone
    +91 12 0256 0941
    +91 12 0256 0940
    +91 12 0256 0900
    LG Electronics Address
    P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
    View Full Information