[Resolved] LG Electronics — refrigerator 390 liter

[email protected]

from Mumbai, Maharashtra

Address:

ANDHERI KURLA ROAD, Mumbai City, Maharashtra, 400099

We refer to our complaint on april 29, 2019 and may 12, 2019 and got acknowledgement email for the same and there is no response and no resolution of the same.

We refer to our purchase of lg fridge of 390 liter double door about 8-10 years back from vijay sales model number gl 408/2009

Recently it started giving problem (Refrigerator coil getting jammed due to ice again and again) so we complaint to lg india under rnp[protected] on april 18, 2019 and a young technician visited and without much investigation said that the duct assembly 4995jf1004f is not working properly so it needs to be replaced at a cost of about rs 1600 so we confirmed them to change the same but even after4-5 days there was no response so we called and complaint again and then we received a call from lg on april 24, 2019 that said part is discontinued and can not be repaired. We are also not sure that it is a problem as the problem is in refrigerator as it is not defrosting and ice gets accumulated.

Adv sanjay mantry ll. B

- [protected] (Calls between 1-7 pm only) / [protected]

Andheri east - mumbai - 99

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Jun 23, 2019

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

May 23, 2019

LG Electronics Customer Care's response Dear Customer ([protected]@gmail.com),

We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
LG Customer Support Team

May 31, 2019

Updated by [email protected] Nobody has bothered to contact us from LG as yet.. Nothing happens in LG Electronics .. This is pathetic . They neither repair nor replace the parts even when we are ready to pay !!! They work as small fly by night company ..