[Resolved] Lg Electronics — refrigerator 390 liter
ANDHERI KURLA ROAD, Mumbai, Maharashtra, India
Ma[email protected] on May 21, 2019
We refer to our complaint on april 29, 2019 and may 12, 2019 and got acknowledgement email for the same and there is no response and no resolution of the same.
We refer to our purchase of lg fridge of 390 liter double door about 8-10 years back from vijay sales model number gl 408/2009
Recently it started giving problem (Refrigerator coil getting jammed due to ice again and again) so we complaint to lg india under rnp[protected] on april 18, 2019 and a young technician visited and without much investigation said that the duct assembly 4995jf1004f is not working properly so it needs to be replaced at a cost of about rs 1600 so we confirmed them to change the same but even after4-5 days there was no response so we called and complaint again and then we received a call from lg on april 24, 2019 that said part is discontinued and can not be repaired. We are also not sure that it is a problem as the problem is in refrigerator as it is not defrosting and ice gets accumulated.
Adv sanjay mantry ll. B
- [protected] (Calls between 1-7 pm only) / [protected]
Andheri east - mumbai - 99
Complaint marked as Resolved Jun 23, 2019
[May 21, 2019] LG Electronics customer support has been notified about the posted complaint.
Verified SupportLG Electronics Customer Care's response, May 23, 2019
Dear Customer ([protected]@gmail.com),
We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.
LG Customer Support Team
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