[Resolved]  LG Electronics — refrigerator gl-p372rpjm

Hello. I had raised a service request on 11th feb 2019 for no cooling in refrigerator. Also there is frost formation in freezer in a frost-free refrigerator. This is ridiculous. The response given by service center is "product cannot be repaired and new refrigerator needs to be purchased". I don't want to buy new refrigerator. I faced same issue 5-6 months back and spent rs.5000 in rectifying it. Now again the same issue and it becomes not repairable now?? I want my refrigerator to be repaired and i'm ready to pay the cost for repairing. I don't want a new refrigerator. If a part is not repairable, then why this information was not mentioned to be me while buying? This is definitely against rti and i can take this legally. Also if 10 yrs warranty is given to compressor and related parts fail in just 4 years, then what is the purpose of giving 10 yrs warranty? And if it is not repairable, why to fool the customers and sell such products. If you have norms/policy which says "some parts of refrigerator (Which are related to compressor having 10 years warranty) cannot be repaired", then share the same with me. And also share the same with customers buying lg refrigerator and definitely no one will buy lg products then.

- k sugumar