[Resolved]  LG Electronics — Refrigerator LG 335 litre black delivery and installeren on 03.08.21 found detective, water leakingon floor, - not evaporating fro

No-S/21/ Date-20.08.2021
To
(1) LG Electronics Pvt. Ltd.
A-24/6 Mohan Cooperative Industrial State,
Mathura Road,
New Delhi-110044.
CIN NO-U32107DL 1997PTC220109.
(2) Khosla Electronics Pvt. Ltd.
Branch -Kalikapur Show Room,
86, Kalitala Road,
Garfa Opposite Avishikta 2,
Kolkata-700099.
Regd Office: 15/2B Hirendra Nath Ghosh Road,
Bhawanipur, Kolkata-700025.
Sir/Madam,
I, Sukla Chowdhury purchased 1 LG refrigerator 335L color black 4 star Model Number(GL-T372JES3EESZ) EVN
([protected]) at total cost of 41000 Rupees with Bajaj Finance scheme @EMI 2050 Rupees per month for
15 months. (scan copy attached).
The fridge was delivered and installed by Khosla Electronics Pvt. Ltd, Kalikapur Branch on 03.08.21. Thereafter
on using the following defects were found.
(1) From the defrosting tray kept at the bottom of the refrigerator water is overflowing on the floor.
(2) Vegetable tray pushing and pulling is not easy.
(3) Door is not closing properly.
The refrigerator was sold by Mr Ravi and Madam Jayanti of the above dealer on the condition that water in
the collection tray will evaporate automatically and need not be cleaned weekly and regularly. The same is
written in the user’s manual page 20(scanned copy attached). Further it is written at page 9 that do not
remove the back cover for safety.(scanned copy attached).
The defects were reported to dealer and LG company personally and through email. The LG service technician
Mr Soumendra, Soumyajit and team leader attended on 11.08.2021 and 12.08.2021 but told that due to high
humidity in the monsoon the water is difficult to be evaporated and therefore overflowing on the floor which
needs to be cleaned when the same is visible. They opened the bottom back cover and kept it with one screw
for easy opening by us for cleaning water which is contrary to the words and specification as stated in user’s
manual mentioned above. Therefore I am not accepting the service technician’s version and requesting to
replace the refrigerators of same model.
Myself aged above 60 years is suffering daily in using my refrigerator at home and therefore request for
replacement only to redress my suffering.
Yours Sincerely,
Sukla Chowdhury.
Address-5, Lake East 5th Road. Jaya Apartment.