[Resolved]  LG Electronics — refrigerator malfunctioning & service given by lg

Address:

New Delhi, Delhi, 110015

My refrigerator lower section frozen the product i. E. Vegetables & fruits etc. For same i have complained many times & to attend the issue lg technician mr rajesh came & he replace the pcv & duct of my refrigerator. The duct he replaced is of other variant. When i complained regarding the same to him he told me that it came with modification but in actual it not so. Than i call the customer care regarding the same issue, he given local branch service centre no [protected]. I called over there & report the issue to ms ruchi & mr sanjay pandey. They told me to revert within two days but does not get the reply. I again call them mr sanjay pandey said that we have place the order of new duct. After long wait of more than 5-7 days i again call over there than mr pandey said we will send technician for replacement by tomorrow & next day i received call from mr rajesh technician lg that i will came tomorrow for replacement of duct but almost 15 days has been past till the date he not came to replace the duct.

This was very bad experience from lg. The people mr rajesh, mr sanjay pandey & ms ruchi working under lg team abolishing the name & fame of lg & cheated the customers.

Look into the matter.