[Resolved]  LG Electronics — Refrigerator model no gl-t542gnsl/2016

Address:

Vadodara, Gujarat, 390007

Bad experience faced in purchasing lg refrigrator complain no rna[protected]
Lg brand is a trusted brand among the families in india and the lg is the name of trust that people have. But the trust is broken with bad/worst customer service which i have not seen any time for any other product of other competitor in the market.
I have purchased lg refrigerator modelno gl-t542gnsl/2016 on 12/06/2017 in my wife's name simi shaji john. From lg best store in baroda shri silver enterprise. The product was delivered the next day and we were satisfied but on 11th sept 2016 the fridge started having problem and the water was appearing inside the fridge and droplet started forming and was dripping inside the fridge and on food items i logged a complain for that complain no rna[protected] the service engineer came and visited checked and confirmed that the duct is faulty which is to be replaced by new original part which was in warranty still now as of date the part is not replaced, now the warranty is about to expire.
I am dissatisfied by the worst service given by lg and their representative i took lot many follow ups and no proper response was given the person use to say that the duct will be coming in 2 days and every time there is a next date given and i have to follow up every alternative days.
I stopped taking as they said that it come from ahmedabad in 2 days and when asked lot many time they said that the stock is not available and it will come from noida it will take 15 days so like wise things got delayed.
Now the thing have gone worst now the problem has deteriorated a lot and i contact customer care and asked for the responsible person and the provided me the number of mrs vaishali mandare who is not at all use for any matter as i have called innumerable time as she is not bothered to call back.
I then got the number of mr amit n shah who is area in charge i talked and discussed the whole issue with him and he started singing the same song like previous people said. He send some technician to your place and mr chirag came and checked and said that the duct to be replaced this has been done 2 week back approximately but still no hope for the same.
Solution i want and reply for my mail.
1.. I want a written reply for the complain why the thing has not be taken care and why the call has been closed without any satifactory conformation
2. Why so much delay in sending the part to get it replaced
3. The responsible people like vaishali mandare m ([protected]) is not fit for her place and need explanation to this
4. The responsible person like amit n shah ([protected]) is not getting back for any solution and not concern for the complains.
I strongly demand a written apology for the same and reason for the delay and suitable action for the responsible person.
If the duct is not replaced i want the fridge to be replaced with immediate effect.
Thanks
Shaji p john
[protected]