[Resolved]  LG Electronics — refrigerator not being repaired

Address:

Kolkata, West Bengal, 700027

Since 8th Sept 2017, have been raising multiple Service Requests at LG Customer Care for the same issue. Issue being lower section of the Refrigerator not cooling. First complaint for this issue was raised on 06/09/2017 (don't have the Complaint No. for it) and latest was raised on 03/01/2018, Complaint No. being RNP[protected]. In between this period, multiple Service Request Calls were logged from my Registered Mobile Number ([protected]).

Multiple Technicians have visited and serviced multiple times, including changing parts, and charged me multiple times for the same issue. It has been over 4.5 months now but the issue still exists. Multiple escalations to LG Team have been made but still they have not been able to resolve the issue. They keep coming back with different reasons but end result is that my Refrigerator has now become non-functional, mostly due to lack of proper expertise from LG Team in timely identifying the issue and resolving it.

My product is only 6.5 years old and had cost me around Rs 45, 000/-. In last 4.5 months, I have already paid around Rs 2000/- to LG Service Center but to no use. I need your assistance in getting a resolution to my problem as emails and calls to LG Team is not helping me any which ways. Either they repair it properly or replace it completely without any additional costs to me.

I am attaching a copy of emails being sent to LG Team (LG_Emails_20180111.pdf). Request your quick action as My Family has had to go through a lot of mental harassment over last 4.5 months due to this. It was and can never be expected from a reputed Organization like LG to treat and dupe it's Customers in this way.