LG Electronics — refrigerator not repaired and not replaced

Address:	Faridabad, Haryana, 121001
Website:	www.lg.com/in

This complaint is against lg company regarding a refrigerator which i purchased on 01-july-2013 from shanti sales in faridabad, haryana.
Model no. Is ff 274pmge4, asuzebn for which i paid inr 25, 200 (Bill attached). It worked fine but in may, 2017 it stopped working. I complained to
Lg customer care no.[protected]. Then on 01-06-17 the service personnel came and replaced a faulty card but still it did not work. They
Charged inr 3100 (Bill attached) and said that this model is discontinued by the company hence the spare part (The card for that particular
Model) is no more available with them therefore it can't be repaired.

After multiple calls to their customer care reps. The final solution they gave is that they can refund the repair cost and can give 15% of the cost of any model which i choose to purchase from lg. I have contacted their senior representative mr. Arun gupta (M. [protected]) but he also gave the same solution i. E. 15% of the cost of any model of lg will be borne by the company as per company rules.

Whereas when i checked the warranty terms of the model (Pdf copy attached) i found that on page 22 point no. 7 it is clearly mentioned that if a model is discontinued and can't be repaired by the company, it will be replaced with the model of price equivalent at the time of purchase. But the company representatives are saying that only 15% of the cost will be covered as the model has crossed it warranty period of 1 year.

Sir refrigerator is an equipment which is very expensive and generally has a long working life of at least 10 to 15 years. We are ready to pay full
Repair cost but if the company can't repair it hence its their fault, why should innocent customers like me suffer for no fault of mine. Moreover 15% cost means that according to lg in 4 years the product cost depreciated by 85% which raises serious doubts on the quality of their products.

I request your kind self to please look into the matter and penalize the company suitably and replace the model with an equivalent one (Which they
Have no plans to discontinue in near future) free of cost.