Purchased a LG WT7100CW clothes washer. Within three weeks it started having issues completing a cycle with having to be restarted MANUALLY.
Finally failed completely after the 30 day warranty had just barely passed. Had a LG service tech attempt to repair it twice. On the second call after the main drive assembly washer parts were replaced it was determinced that the electronic motherboard needed to be replaced. Have to wait for the backordered part to arrive now which I do NOT feel is a guaranteed delivery date when it has to come from overseas since there is no USA manufacturing plant for this in the USA. USA service manager refused to replace the current unit immediately with no real concern for being without the use of a washer for over a month based on the estimated 3rd service call date and the short time that the NEW unit worked. Plastic parts in components that the metal drive parts are moving are getting the plastic grears stripped in the process of the washer machine washing. No concern as there quote "there is no engineering defect having been identified by LG" on this first year of this washing machine model. Consumer reports rated this top loading washing machhine as the best one in the market currently which is a useless rating due to their limited testing period obviously.
LG manager refused to extend the warranty on this product. Recommended that we buy their overpriced warranty which is more than is more than 24% of what we paid for the unit to start with for 3 additional years. Totally ridicously when you would be forced to incurr extended periods of non-use waiting for a repair that actually resolves the problem incurred for a short period of time based on how well the unit has performed for us in the short time we have had the unit. Will not spend more money on something that has already shown serious endgineering defects by using plastic gears with a metal drive shaft that strip the plastic gears connected to it. They are refusing to correct this major engneerring defect so one has to replace the unit more quickly than it should occur. NOT buying any LG products with such a lousy design product in the future. A 10 year direct drive warranty is useless when it strips the plastic gears on other components that would have to be replaced due to not being metal. Was this information helpful? |
Post your Comment