[Resolved]  LG Electronics — Repairs of split air conditioner purchased on 31 May 2018 defective unit

Address:

VKKAUL FLAT NO 622 METRO VIEW APPTT SECTOR 13 B DWARKA NEW DELHI

Purchased Split air conditioner in May 2018. Developed defect of not cooling, lodged complaint on 25/3/2022 No.RNP[protected]. Complaint is pending for resolution for 13 days. I am a senior citizen and suffering from heart ailments. I am regularly requesting customer care and Branch Head and all their officials to resolve my grievance but to no avail. I have requested CEO through mail and twitter to resolve my grievance but to no avail. This is deficiency of service as the product developed defect in less than 3 years while as they sell their product on the strength of five years guarantee and even more.
My humble request to your Hon'ble sir to please do justice with me and impose penalty of Rs.5.00 lacs on the LG electronics. Rs.2.50 lacs to be deposited in PM care fund and balance be paid to me to compensate to myself and my family for the mental agony suffered during these days.