LG Electronics — repeated problem in lg television

replyag

from Pune, Maharashtra

Address:

411021

Booked a complaint on nov. 8 (Rnp[protected] regarding problem in my lg television. Service engineer salim came and conveyed that faulty motherboard needs to be replaced. It has been almost 2 weeks but your engineer never turned back or called. And he had taken rs.295/- as visit charge. Today again called lg customer care and they booked a new complaint rnp[protected]. Lg engineer mangesh jathar called and says that the required part is not available and has been discountinued. This is really shocking, because similar part was replaced around 2 years back and i ahd to pay around 8k for repairs and now again same fault has ocurred. This is least expected from lg. My concern is that how do i get my tv back to operation. If the part is no more available, do you expect a 70, 000/- worth product to become obsolete in 7 years. I expect an immediate soultion, either by replacing the tv or getting it repaired.

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LG Electronics customer support has been notified about the posted complaint.

Dec 04, 2017

Updated by replyag Lg Electronics — repeated problem in lg television

1 Review
Re replyag on Nov 21, 2017 Mark as Resolved

Booked a complaint on nov. 8 (Rnp[protected] regarding problem in my lg television. Service engineer salim came and conveyed that faulty motherboard needs to be replaced. It has been almost 2 weeks but your engineer never turned back or called. And he had taken rs.295/- as visit charge. Today again called lg customer care and they booked a new complaint rnp[protected]. Lg engineer mangesh jathar called and says that the required part is not available and has been discountinued. This is really shocking, because similar part was replaced around 2 years back and i ahd to pay around 8k for repairs and now again same fault has ocurred. This is least expected from lg. My concern is that how do i get my tv back to operation. If the part is no more available, do you expect a 70, 000/- worth product to become obsolete in 7 years. I expect an immediate soultion, either by replacing the tv or getting it repaired.