[Resolved]  LG Electronics — replacement of brand new refrigerator

Address:

Howrah, West Bengal, 711303

I have bought a refrigerator model no lg t322rsdn on 7/10/2017 and i got the delivery on 14/10/2017. When the engineer came for the demo in my address, after unpackaging the refrigerator he found a dent on the upper door of the refrigerator. As i have requested for the total replacement of the refrigerator, since it was very new and the dent was identified in the presence of the installation engineer. Instantly he took the photographs and said us that he will take the respective measures. After that my wife payal das gupta had called and talked to the customer care service named abhinav and rashmi and requested about the replacement of the refrigerator and she was provided with the two names and phone numbers of customer service executives (Name : souren. Mobile : [protected] name : debnathda mobile : [protected]). Both of them had promised that they will replace the defected refrigerator and finally let us know on 21/10/2017 about the replacement of the refrigerator. But now they are telling that our complain is on "processing". The customer service executives are very irresponsible and they are trying to avoid the matter. Please take strict action against mr. Souren and mr. Debnath for harassing us (Representative of lg customer care). And also take a quick action about the replacement of the refrigerator.