[Resolved] LG Electronics — Replacement of Defective Refrigerator purchased only two months back

rakesh wadhawan1963

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700022
Website:	www.lg.com

I purchased a refrigerator LG Ff 4201 GI-i472qnsl Noble Steel (Serial No JQAZ609PRCMO81859IN), 420 ltr 30/11/2016 which was installed on 01/12/2016 by LG. Stopped cooling on 07 Feb 2017. The defect was reported to LG Complaints on 07/02/[protected]. LG representative came on 08/02/2017 & could not rectify. Another representative came on 11 Feb 2017 and found that the gas pipe was rusted and leaking, which implies that the delivery of new refrigerator was carried out with out any check with regards to its parts as the same stopped functioning within two months of its purchase. It was really sad to see the representative cut open the metal pipe and carried out required welding to make it functional. I am the proud owner of LG Smart LED 53", Microwave 30 ltrs and AC. However, my faith has been shaken after this incident. Being a serving army officer, i will not hesitate to inform the environment about the sad event. Repairs within two months of purchase also indicates that some other parts which are not visible may also be rotten and will come to light in near future. Since it is under warranty, I strongly deserve replacement of the fridge. It was not a pleasant experience to see the LG Representative carrying out repairs on the new fridge.

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May 11, 2017

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Feb 15, 2017

Updated by rakesh wadhawan1963 Further to the above complaint, it is found that there is also leakage of water from rear right side of the fridge. The water is spread on the floor for the past two days. No LG representative has reported after 11 Feb 2017. Since the fridge had gone off road within a period of two months of its purchase due to rusted pipe which resulted in leakage of gas and repairs in the form of cutting and soldering of the rusted pipe was carried out to make it functional on adhoc basis, it is requested that the faulty refrigerator be replaced being in warranty period.

It is OK to understand that such faults occur after five to six years of purchase and not within two months, which implies that the such piece was defective and old. No inspection was carried out prior to delivery. The cut piece of the rusted pipe is kept with me as an evidence.

This case may please be taken up with highest level /authority of LG to replace the fridge. Being a serving army officer, it seems that the hard earned money has gone waste.

Feb 17, 2017

Updated by rakesh wadhawan1963 Now there is also leakage & spillage of water from fridge’s rear side on floor & freezing of ice on suction pipe. On complaint with LG (RNP[protected] &[protected], LG rep reported on 11 & 15 Feb 17 & took photos of repaired pipe and suction pipe and spillage of water. Since the fridge has gone off road within a 2 months of purchase due to rusted pipe and repaired on adhoc basis, request defective fridge be replaced. LG rep informed on 16 Feb that replacement not approved and only repairs will be done. Since the defects occurred within two months implies that more defects will escalate in the yrs to come, it is the moral duty of the renowned company like LG to replace the defective product which is just 2 months old and not adhere to repairs. Hence, the case for replacement of the fridge be considered at the earliest.

Verified Support

Feb 21, 2017

LG Electronics Customer Care's response Dear Customer (rakesh wadhawan1963),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG India

Feb 22, 2017

Updated by rakesh wadhawan1963 Colonel Rakesh Wadhawan
4/46, TURF VIEW
249, AJC Bose Road
Kolkata - 22

Mobile No : +91-[protected]

Mar 03, 2017

Updated by rakesh wadhawan1963 Further to Complaint No RNP RNP[protected],[protected] &[protected] dated 02 Mar 2017, Fresh photo with date and time is forwarded herewith. It is also informed that freezer is not (NOT) providing optimum cooling. Ice cream kept inside is still soggy. There are serious issues with the freezer. Please send representative to verify and check. Besides in view of the faulty and defective piece request replace the same as repairs carried out four times has not (NOT) yielded any result.

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Comments

Raa Van

from Noida, Uttar Pradesh

Ami AI wasing macin ta kine chi amake kenar somoy bollo rat prof .Kintu rat a waxing mason AR vitor AR tar kete diyeiche repear korar kotha bolchi to ja not kal Kore 2 mas kariye dilo alo na companir lok.akhon bolche poyasa lagbe 4000 thik korte. Warranty period a ache rat a keteche tobu keno repair AR taka lagbe?