I am bound to write this complaint with sorrow and as the most dis-satisfied customer. I own a LG 55 inches LED TV, purchased on 12-Sep-2016 from LG outlet at DLF mall of India, Noida. It was just a long run trust created by LG till date which compelled me to spend ~85000/- INR for an electronic item. Add on to that I spent ~17000/- INR on AMC of that product directly from LG.
Within 3 years of warranty LED's motherboard has been replaced twice, but as it was free of cost we didn't lose our trust on LG. During lockdown on 27-Jun-2020, the LED started troubling again. We registered a complaint through a toll free number and the technician replaced the motherboard within a week's time. Again on 29th Oct, LED started lagging, the picture was blurry at the corner of one side then we registered a complaint in which the technician said LED panel will get changed and which will need week's time to procure the part.
We got a call from LG after a week's time that part is not available so they will try to repair the faulty part of the LED. An engineer visited from the service center and cleaned the connector which went good for 15 days and then resulted in a blue screen. Again a complaint log was followed by an engineer visit and this time they changed the connector but it didn't work and the engineer said we need to change the LED panel.
Mr. Ashok Kumar from LG service center, Patparganj called to inform us that the part is not available and the company would be providing depreciation value of 35% for our LED tv. We denied for this and asked them to consider it free of cost as the product is under warranty. He provided us with his manager number Mr. Anoop Madhesia for further conversation and approvals.
We thought of seeking help through twitter and sent email too but there was no response. After so many follow ups for our complaint, finally today Mr. Anoop Madhesia offered best from his side which is 55% depreciation value.
This seems to be their money making policy Was this information helpful? | 
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