[Resolved]  LG Electronics — ro water purifier

Address:Quarter No 111/C, Jay Paltan Officers Enclave,, Jaipur - Alwar Road, Alwar, Rajasthan, 301001

I had a kent ro system which worked for 5 years without any issues.
However the booster pump had a fault so i decided that i i should change the complete system and hence i procured a new ro water purifier system from lg, model no ww130np on 18th april 2019.

On the very second day of installation the system started making continues unusual noise for about half an hour. This became the norm and the noise would start of at random timings.

I explained it to the service chaps and the dealer but nobody is interested in it.
They are saying that it will be repaired and not replaced.
If had to repair a new system which was purchased 2 weeks prior then i feel it would have been better to repair my old kent ro rather than buying a new one.
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Jun 16, 2019
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
May 14, 2019
LG Electronics Customer Care's response
Dear Customer ( [protected]@$ ),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Complaint comments 

Comments

Despite of making endless complaints on customer service center there has been no action taken by the team. Each and every product that I have is of LG brand. But this is the first time I have experienced such lame response from LG.

PLEASE RESOLVE MY COMPLAINT ASAP.

regards,
Gaurav Mehta
+91 [protected]
Model: 43LH518A-TF
Product code: 43LH518A-TF.BTRWLJL
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