[Resolved] Lg Electronics — Same problem persist after repairs

 
4 Reviews
Kandukur, Andhra Pradesh, Prakasam District, Andhra Pradesh, India
 syed525
Dear sir we have brought LG Refrigerator in 2013 now we have faced a problem on lack of cooloing issue for our refridgerator on 01.07.2015 after successful calllog to LG helpline they came and detected the problem is due to struckage of gas.The technician told that refill of gas will not cover under warranty and charged RS1850 and fixed the issue on 09.07.2015 and said if any problem got within 3months of refilling we will do free service..but again same problem persists after 92days of gas refilled i.e we have faced same lack of cooling issue in refrigerator on 11.10.2015 and i had calllogged LG helpline on13.10.2015 the technician came and detected same strucking and leaking of gas and also Evaporator Part has been damaged he said us if the part is replaced and refilling of gas is done the issue will get fix..till they hav''nt responded until i ncalllog them...for this they are charging RS2100 from us..They were not giving good dservice and response to us why problem is occuring..we are not satisfied with LG service.only our product of LG only got same problem within 3years please consider my complaint/request and take neccessary action on this issue...give reply as soon as possible..
Complaint marked as Resolved Nov 2, 2015
Dear sir,
Thank you for your kind response to the complaint made by me for refrigerator..the problem has been resolved yes the LG Company person Mr Mohith had contacted me and resolved the problem +911202460177 this is the number they have contacted they havnt mailed personally but they have given comment in this page only..they charged 1800for replacing evaperator and now the fridge is working properly..

Complaint Status


[Oct 28, 2015] LG Electronics customer support has been notified about the posted complaint.
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

Hi Syed,

We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Dear Sir,
Please find my details

Syed fayaz Ahmed
cell :[protected]
H.no 14-4-4-3/1
Pthuraju mitta(opp)
Sipaipalem
Kandukur
Prakasam district
Andhrapradesh
Pin 523105
Hi Syed,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team

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    Lg Electronics - Same problem persist after repairs