[Resolved]  LG Electronics — Service call cancelled without attending

Address:

Bangalore, Karnataka

I had called LG Toll free number on Friday, 26th Dec '14 and informed my problem with the washing machine, they immdly sent me an sms giving RNA No.[protected] and told me that a service technician would call me by 3.00 pm on 26th and come and attend before 7.00 pm failing which they would come on 27th Dec. But as usual, LG Service tech neither called nor came to sort out the problem. One person called from your toll free number on Friday and spoke to me in hindi (language I dont know) and I immdly told him I am in office, pls tell me what time you are coming. The great guy, banged the phone and to my surprise, I get an sms on Sunday, 28th Dec, morning at 7.30 am, stating LG THANKS YOU FOR GIVING AN OPPORTUNITY TO SERVICE YOUR TOP LOADER. I called LG toll free again around 1.30 pm on Sunday, spoke to one Ms.Pooja, who inturn gave me a fresh RNA No.[protected] and told me that she will ensure, the LG Service technician will attend to my problem on Sunday itself. Again, neither did any service tech come nor any calls received till now. I called your toll free no. at 10.40 am today, who told me that the call has been passed to the concerned service office in Bangalore, and gave me a number[protected], I called them 3 times, no one in answering the phone. I can't understand how a reputed Company like LG can cancel a call without attending the problem???? what kind of customer service is this?? People in LG work with a lethargic attitude??? I presume when a service call is made, it is the duty of LG Service Tech to come and check the problem and sort it out. Please let me know if someone can come & sort out the problem with out washing machine. I am really fed up with LG every time I have a service call or installation of a new machine. I hope you understand my problem that I cannot apply leave and sit at home endlessy waiting for LG guys to come. They dont even have the courtesy to call and find out where my house is to come and service, instead they conveniently close the call without attending. What kind of training and job is given to people at LG?? causing only hardship to customers.I would appreciate if you can send a technician to solve the problem today, failing which I have no other choice, but to escalate the issue and exchange this junk LG machine for a different better brand.