LG Electronics — Severe malfunctioning of lg refrigerator.

Respected Sir,
This is to bring you notice that lg refrigerator 360ltrs double door model no. GL- T402HPZM. is getting cooled even after setting it to the lowest temprature. After complaining to call centre the service men which was sent is not able to find the problem. He said he will contact us after 24hrs but no call has come since 3 day we wait. After complaining a complain on your email site nor any of your representative is trying to contact us . I think that your company is not concerned about your customers after selling your product . after spending ₹46, 000 on refrigerator what is the use of your product. The company is totally very irresponsible in attending their customer. Yesterday suddenly my freezer stopped functioning and all the freezer product which was stored in freezer get melt . totally unsatisfying this refrigerator is . after sending mail no call has come from customer care . I dont think the company is not very concerned about its reputation in the market.
I am attesting the images when the refrigerator has stopped functioning ⬇⬇⬇ you can observe the indicator of refrigerator is on and of freezer is off.
+1 photos
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LG Electronics customer support has been notified about the posted complaint.
May 13, 2017
Updated by vineeta kishorpuria
Respected sir,
After the observation of my fridge your technician has comed up with the result that the fan of the refrigerator is not working, the heater viz used to control over freezing of fridge is not functioning, the sensor are not working. Since it has been 2 day no proper attention is given to my complain. Its been only 3 months to purchase my product and your company lg is asking me to change spare parts. What is the use to take such a costly refrigerator. My friends if you are reading this please don't believe in this company lg. It is just selling its name to us. When i called their senior representatives they are not picking my call a representative NIKITA told that she will call but not contact has come. My vegetables and fruits are getting rotted since 2 days when refrigerator was opened by their technician. Now by this complain I am asking to you that will you refund my money or not? If a well known company like you (LG) will give a very very bad experience to there respective customer and will not sort out the problem then we have to move to our respective consumer court and to print and electronic media with all valid proof and all documents.
So as a customer i am asking to you please refund our money if you are not capable to sort out problem and you are not in the position to take care of your customer care. And also take action against your all employee who is always present their to take benefits like salary and other perks but they are very careless and do not think about the goodwill of there company which is providing them bread and butter.
So please look on this matter on urgent basis without any delay or fail now. And do needful for your valuable customer.
I am looking for your support and sure will get positive and immediate response.

Thanking you.

Regards

Vineeta Kamal Kishorpuria
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