[Resolved] LG Electronics — shame on lg

usamakram

from Mumbai, Maharashtra

Address:

E-15, Abul Fazal enclave-I Jamia Nagar, New Delhi, New Delhi, Delhi, 110025

Hi sir/madam,
With full confidence, prestige and emotions i purchased lg refrigerator (Gcc-247uguv — lg 675 ltr), invoice no: 2017-18/ct/109/l, dated 16. July, 2017 from jeevan jee refrigeration engineering pvt. Ltd., lajpat nagar, delhi in rs. 89, 000/-
Within short time span of only one & half year i am really disappointed and i don't have words to explain the pain, stress and pathetic experience face by me towards this fridge.
Since beginning we have faced cooling problem in this product. Number of visits have been made by the executives of l. G. Customer care as per following details:
(31.08.2018 with job no: *0004622)
(08.11.2018 with job no: *4023019)
(03.12.2018 with job no: *2041263)
(09.03.2019 with job no: *9016874)
(10.03.2018 with job no: *0052268)
This not the way, that a very costly product of such type of leading brand gets faulty and trouble shooters have no way out...
In fact this is the responsibility of company to replace the faulty product with new one, so that the customer remains satisfy and happy with their decision of purchase.
In this matter i humbly request with competent authorities to kindly look into this matter sincerely and come to the concrete solution.

Mr. Satya narayan singh is the area service manager ([protected]) but he is not responding at all.

Regards!!

Afaf
E-15. Abul fazal enclave-i
Jamia nagar, new delhi-110025

Phone: [protected]

Was this information helpful?

No (0)

Yes (0)

Apr 16, 2019

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2019

LG Electronics Customer Care's response Dear Customer (usamakram),

We are sorry for the inconvenience caused to you. We have forwarded your complaint to the concerned team. Our representative will attend to your issue shortly.

Regards,
LG Customer Support Team

Mar 15, 2019

Updated by usamakram Dear LG customer support team.
Initially I have lodged complaint to LG office several time but no satisfactory response was give from LG.
I dont hope that any one from LG will contact me in this regard.
Consumer complaint cell team is requested to kindly take action against LG.
Regards.
Afaf
Phone: [protected]