[Resolved]  LG Electronics — Side by Side LG refrigerator Defrosting issue. Company not responding

Address:

Malad,Mumbai

Good day
I have an LG side by side inverter technology refrigerator which i purchased for about 1.3 lakh INR from Kohinoor electronics Andheri west
I am facing problems with cooling. No ice formation and no proper cooling causing food items to rot.
Called the customer helpline on 6th December in the early morning hours. Registered the complaint (RNP[protected]
I was told technician will visit . After insisting on smart diagnosis they said somebody will call within 2 hrs .
Its 7th today and nobody has visited or called for smart diagnosis.
LG representatives are completely unaware of the smart diagnosis feature and the ones who are aware are reluctant to offer that feature .
Standard answer of somebody will call you back .
I repeat nobody wants to offer the smart diagnosis feature as it means that they wont be aid for a technician visit .
Called area manager Mr. Jamir Shaikh . He said tommorow morning first thing he will give me a solution . But guess what ? He is sitting with mobile switched off .
Now again when we called she asked me to wait online and this is the second time when they have kept us on hold and kept the phone aside. 20 mins passed and no response.
This is the kind of service lg is providing in India

I demand an immediate solution and explanation as to why the smart diagnosis feature cannot be used.

LG is FOOLING US .