[Resolved]  LG Electronics — side by side refrigerator model gc - b247sluv

Address:

26/71, Saptarshi, K.C.Road, Bandra Reclamation, Mumbai -400050, 400050

Dear sir/madam,
Kind attn: ceo /chief marketing manager/chief service engineer or
Any one in authority
I have purchased a side by side refrigerator on may 04th, 2019 but since day 1 the refrigerator was leaking and ice started forming on the items, that i kept in the refrigerator and they got spoilt. The demo person said it happens in the beginning and will stop after a few days. I complained to the customer care innumerable times and a few technicians/ engineers came and said a senior engineer will come. Then an engineer came for inspection, and stated that the refrigerator was defective.

Then i asked for refund of my money, but mr. Sanket, area service manager, on conference call with mr. Rajeev shah, branch manager, forced me to accept a replacement and promised that the company would refund the money if the replaced refrigerator would be faulty. Hence after 3 and a half months the refrigerator was replaced on aug. 20th, 2019.
The replaced refrigerator has the same problem and more. Now also the technicians have visited a few times and twice the engineers have inspected for more 2 to two and half hours, taking photographs and videos. After that, there has been no response till date.

Please help me to escalate my complaint to some higher authority so that i can get my refund at the earliest.

I am a senior citizen, aged 64 years, and my husband, aged 69 years, have gone through a lot of mental torture and harassment for more than 4 months now. Please do not force me to go to the consumer guidance society and on the social media as i had never ever thought that a lg, a mnc, would treat sr. Citizen customers in this way.

Hope my complaint is escalated to higher authorities and my refund is processed immediately.

Thanks and regards

Neeta wadhwa
Mob: [protected]