[Resolved]  LG Electronics — Sold me damaged TV and will not replace

I bought a $1000 52" TV, and its comes with stickcers on the screen that say "DO NOT TOUCH THE SCREEN LIFT FROM THE SIDDES BECAUSE IT WILL CASUE DAMAGE"...

I do exactly that, but when I peel the stickers off there are two huge 12 centimetre long by 2 centimetre wide adhesive stains left on my screen.

I reported this right away, and I was told they would get back to me in a day or so. weeks later I had to call back and all i was told was to purchase GO GOONE or something along those lines to clean it...

I never realized that buying $1000 tvs requires you go to a store and spend more money to clean it so you can actually view your screen, because LG does not package their products properly. Shouldn't this cleaner be included if the stickers they use damage the tvs?

I was insulted over the phone by a so called manager.. Not to mention they record calls without letting the customer know or give permission like every other customer support system does..

Worst experience of my life and i will never buy a LG product again...
Was this information helpful?
No (0)
Yes (0)
Jan 11, 2022
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Dec 10, 2021
LG Electronics Customer Care's response
Dear Customer,

Sorry to know that your experience with us was not a pleasant one. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Complaint comments 

Comments

You can reach me at N.E.[protected]@hotmail.com

Once I hear from you in my email I can share my contact details, I don't feel comfortable posting my phone number on this website, I hope you understand.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    LG Electronics
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7054
    Pending
    0
    Resolved
    4000
    LG Electronics Phone
    +91 12 0256 0941
    +91 12 0256 0940
    +91 12 0256 0900
    LG Electronics Address
    P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
    View all LG Electronics contact information