[Resolved] Lg Electronics — substandard quality at high prices
gaur city 2, greater noida w, Greater Noida, Uttar Pradesh, India
PPavitra chaudhary on May 14, 2019
I am a very basic & non-elite customer of lg electronics here in india. This is in regards to your product as fully automatic top load washer which i bought in the month of november last year from an exclusive lg retail outlet. It was working perfectly fine in the initial days in winters however by the start of this year 2018 we have been seeing problems every now and then. You can check your data base in your call center the number of complaints that were logged and on the app as well, some of them got sorted just by calling up your people on those number and rest done by the technician no charges paid as it's under warranty. I must say it is the most pathetic experience from a multinational brand like you. I have got other lg products as well but is it working okay except minor flaws. I should not be spending this much of my precious time on these trivial things that too after paying this heavy cost just for the washer which is actually double the cost for even better products than yours especially your major business contender "samsung" now i can say they are way advanced in technology than lg.
Prior to this one i was using the samsung top load washer almost with the same configuration with that of yours from[protected] we had not even touched it except just one small repair after couple of months of installation.
You got to look into this issue as you may not be catering some elite country market your product quality says it all and more over the customer service on top of that.
Attached is the invoice for your kind perseverance. Looking forward to your positive response on it.
Complaint marked as Resolved Jun 19, 2019
[May 14, 2019] LG Electronics customer support has been notified about the posted complaint.
Verified SupportLG Electronics Customer Care's response, May 17, 2019
Dear Customer (Pavitra chaudhary),
We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.
LG Customer Support Team
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