LG Electronics — television led

Address:

Chennai, Tamil Nadu, 600088

Recently, i had a problem with my tv. I filed a complaint using lg hotline number. I got a message with the name of the representative who has to attend the complaint. Then, i called the guy and asked him when he will come. After two hours, another guy called and said that he will be attending the issue instead of other person as he is busy. He came to my home and said that the problem can't be resolved. He got five thousand five hundred for amc and told that they could repair it for free once amc formalities are done. And thats all, i could rarely catch him up in his phone. Actually, then i came to know that the second guy who came is not an lg employee. He was sent by the first actual lg employee on behalf of him.
The second guy who came is an lg ex-employee who is now doing tv service business privately. This second guy goes to the customer place and tries to make money.
I have to make a hundreds of calls to both, and convince them by saying i need the money for medical emergency and managed to get the money finally. Hereafter in my lifetime i would never go with lg and will never recommend it for anyone. Please strengthen your process. Ensure the security of your customers. Its important to gain the trust than making billions of money.
This happened in chennai!!!