[Resolved]  LG Electronics — top load washing machine lg wm t1064hfes5 unsatisfactory performance and should be recalled

Address:

New Delhi, Delhi, 110034

Subject: lg fully automatic top load inverter motor 10 kg load - lg wm t1064hfes5 highly unsatifactory performance and should be recalled
Sir,
We bought fully automatic lg washing machine with latest generation inverter motor technology on 5th december 2017 as per billing and installed at our place in weeks’ time.
The engineer who came for demonstration was not trained on this model as it was new in market. But since we have been using the automatic technology for almost 2 decades and well versed with the top load automatic technology and started using on our own.
We got shocked to see the performance on 1st run.
My newly branded shirt got multiple holes during 1st wash.
My t shirt got stains of detergent as the clothes hardly wobble in tub and mostly clothes stays at one position.
At normal mode the machine fills inadequate water which is much below the dry cloths in tub.
My 1st complaint was missed by customer service but 2nd was addressed and the service engineer who visited suggested the following options:
We will replace the tub as it has torn your shirt.
We will replace the pulsator as it is not rolling clothes
We will also change pcb as it is taking less water.
I refused to get anything replaced and asked to replace the entire machine or refund my money.
He took photos of spoiled clothes and escalated the issue and arranged a senior asm visit in next week and asm said there is a hairline scratch in tub because of that your clothes got torn and we will change the tub.
For the rest of the problems he had no answer.
My request is to get this machine inspected and provide me features what were listed in the literature and on web for this model - 6 motion technology with 6 different types of motions - scrubbing, rolling, stepping, swing, tumbling and filtration, combines the force of water and the rhythm of motion to cater to all kinds of washing needs. Depending on the type of cloth & dirt level, clothes are washed changing the motions. It also provides you less damaged, less tangled and cleaner clothes.
Unfortunately my machine is not demonstrating the above features.

I am really surprised by the asm comment over telephonic conversation couple of days back – you have mishandeled the machine resulting a hair line scar which is responsible for cloth rolling and holes in cloth.

Kindly take this as a positive feedback and revert with amicable solution.

Regards
Sm