[Resolved]  LG Electronics — TV complaint

I have raised a complain for my TV on 2nd Jan with companyRNP[protected] is given to SKY SERVICES. Technician visited and told us that he will have to order parts. I also told him about remote problem so he said as u are using AmC we cannot put all the complaint at once so you out a complain for remove after 45 days, which I disagreed.
Later after few days I recieved a call saying product which we ordered are not available with LG company. Company has decided to give you 35% discount on new product and as you hold AMC this will be 50-55%. You can visit any near by store and provide us the model details and pay differential amount.

My concern:
If company is not able to provide required parts or can't repair the product where I'm holding an AMC then they should trace the tv for free. I should not be asked to pay for exchanged or new product.

Pls help me here as its really difficult to deal with different ppl at service center..
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Feb 24, 2022
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Jan 20, 2022
LG Electronics Customer Care's response
Dear Customer,

We understand how inconvenient this could be and sincerely apologize for the same. We have made a note of your complaint number. Our concerned team will get in touch with you.

LG Customer Support Team
Complaint comments 


Reference No: GCP[protected]

I had ordered a TV 86NANO91TNA on 20.12.2021. More than 2.5 months now after confirming order and paying advance. Store people saying LG not supplying product. After mailing LG on 23rd Feb 2022, i got lot of calls from LG enquiring and committed a solution at the earliest. Its been 10days now, no response from LG. I dont why LG is cheating customers. I have paid advance at Oxygen Store and the wait has crossed 2.5 months. LG is making false promise. I think I will have to put up the matter on social media and take the matter to consumer court. So that I get my advance and compensation back. If you cant supply a product after taking advance and making customer wait for more than 2.5 months, its your reaponsibilty to come up with a resolution. If LG doesnt show the courage I will very clearly say that LG is cheaters.

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