[Resolved]  LG Electronics — Tv not being repaired

Address:	Kolkata, West Bengal, 700078
Website:	www.lg.com/in

I had purchased an LG LED television (model - 42LW5700) from Chroma retail store, Saket, New Delhi on 24/10/2011 worth Rs 75000. On 05/01/2017, the television suddenly stopped while we were watching it. I had registered a complaint at the LG customer care on that day and the technician visited promptly. On inspection he said that the mother board of the TV had malfunctioned and needs replacement. The technician said that the part was not available and it needed to be ordered. We had asked him to go ahead with whatever was necessary. Five days after the technicians visit, I called him to enquire about the progress, but to my utter surprise I was told that the company had stopped manufacturing the part and nothing can be done now. I again called the customer care the next day and I was given the mobile number of Ms Neha, service center executive. When I called her, she took the details and proposed that with a depreciation value of 85%, I would be given a discount of mere Rs11, 250 on purchasing a new LG TV. I feel its not being fair because a television worth 75000 INR malfunctions in just over 5 years and its not repairable, although I was ready to pay and get it repaired. And the alternative given was totally unjust and i have been bluntly refused any other alternative.