LG Electronics — TV remote missing from the brand new LG TV package

I have purchased a TV LG 43LK5260 LED from Baruipur Great Eastern Trading Co.West Bengal on 9th June 2020. I wanted the delivery from Uluberia branch as my permanent address is near Uluberia because my parents stays in Bagnan near Uluberia. Due to this pandemic covid19 LG agent told that the installation would be late so I have gone Bagnan and tried myself to install the TV because in the pandemic situation TV is the only source of entertainment for my old parents. While I was opening the package, I found that the TV remote was missing, the pouch that contained TV remote and TV manuals were opened and also the back side of the TV was too dusty. It looked like I have purchased 2nd hand TV not a new one. I called the baruipur branch and the LG agent who had sold me the TV completely denied that missing remote is not possible, I tried to make him understand that why will I want another remote uselessly after buying a TV of 26.5k. The LG agent misbehaved and avoid picking up my phone. I would like to request the prestigious company to replace my TV with a new one ASAP.