LG Electronics — Very Worst Customer Service & Behavior ever

Address:Door F3, Hari anusham , Vinayagapuram, Ambattur,Chennai

Seriously im doubting myself why i did preferred LG over Samsung or other good AC Brands. i regret it now

I bought LG 1.5tonne dual invertor AC from Girias, Ambattur (Chennai) on may 14 2020. Since from the beginning post setup, i faced issues like low cooling & CH05 error from 2nd day of purchase. post complaint, service team showed up and rectified it on 22nd may 2020.

So Its been 10 months, the AC was working fine. On 4th March 2021 so called as "Free service", one LG service person Mr.Viswa ([protected]) showed up and started servicing AC and doing things like cleaning the filters etc. Post his work, AC stopped working on his presence. No Power, No symbol on AC. its totally stopped working. he tried like 1hour calling different persons for solution, but nothing helped.. he left my home saying "i dont know sir.. please call dealer for this"

Was tat a acceptable answer from a LG service guy?? ac got malfunction only after this "Free service" thing.

I gave complaint on 5th march itself.. today its 15th march.. Not even single guy showed up to repair the AC for past 10 days.. during this hot summer, my kids and my old age grandparents are way too suffering.
When i raised complaint to Dealer, He directed me to Ambattur LG service person named "Ismayil" ([protected]), He then asking me to call another guy "Anwar" ([protected]) .. when i contacted him on 8th march, he gave me another LG supervisor contact named Ravi ([protected]). Now when i contacted him on 12th march, he is saying that this job order is not assigned to him.?!!!

What is wrong with LG after sales!!!?????? are customers are like a joke to them?????
i deeply regret buying products from LG now and i ll not encourage others to buy if your aftersales and employee behavior is way poor. Hope you will Resolve this immediately!

Prakash Ramesh
Ambattur, Chennai
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LG Electronics customer support has been notified about the posted complaint.
Verified Support
Mar 19, 2021
LG Electronics Customer Care's response
Dear Customer (Prakash_Ramesh),

We are sorry for the inconvenience caused to you. We have forwarded your complaint to the concerned team. Our representative will attend to your issue shortly.

LG Customer Support Team
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