[Resolved] LG Electronics — Warranty issue and poor product quality

dmchandru

from Chennai, Tamil Nadu

Address:

600091

Hello sir, I am Chandru user of LG nexus 5X which was bought on online Amazon.in. On normal usage my mobile got boot loop on 07.02.2016 suddenly then I contacted local LG service center, they told me that it's a motherboard issue and when I claimed for warranty, I came to know that it got expired on just 9th of January. Surprised to know when they asked me to pay Rs. 13, 000 in Service center at Vadapalani, Chennai. I am on Loyal customer to LG since all my goods are LG products hereby I request you to claim my service under warranty.

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May 11, 2017

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2017

LG Electronics Customer Care's response Dear Customer (dmchandru ),

We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
LG India

Feb 08, 2017

Updated by dmchandru I got call back from customer care now however am not satisfied with their response so Kindly look into my complaint registered about my device motherboard and arrange replacement without any cost. Because many of the users experiencing the same issue. This shows the gratitude of problem in your side actually I don't complaint here as It was working fine for a year I just need to claim replacement under warranty since many users are benefited after expired date of warranty. I hope for best from your side. Thanks in advance.