LG Electronics — washing machine cum dryer

Address:

Panchkula, Haryana, 134109

Subject: final reminder cum legal notice: grievance: washing machine defective, service center updating fake information on tickets, area manager refusing to have a look giving reason that my house is too far, needs refund

Dear sir,
This is my last reminder as well as consider this as a legal notice regarding my complaint numbers rnp[protected] and rnp[protected].

Needless, but once again to bring this to your notice that i purchased a washing machine cum dryer from your authorised dealer with the following details:-

Purchase date:[protected]
Invoice no: 49350
Invoice amount: inr 80800/-
Dealer details: juneja's circuit mall (P) ltd., sector 8c, chandigarh
Product name: washing machine with dryer, 10.5 and 7 kg
Product code: f4j9jhp2t
Product serial no: 709pncy04011
Delivery address: hno:945, first floor, sector 11, panchkula, haryana-134109
Contact numbers: [protected] and [protected]

I have brought to your notice multiple times that i purchased a washing machine with dryer with the above mentioned details.

One the first usage, i observed that the machine is not able to clean/filter the lint extracted from the clothes and instead of cleaning them, whole of the lint is sticking to the clothes making the other clothes unusable/dirty. The lint is also sticking to the machine drum and parts. Even you machine is having lint collector/drainer, but i cannot see any particle of lint in that, which means machine is not working properly and its not even able to fulfil its basic purpose of cleaning.

I intimate this to your demo guy on the first day, where he told me that he will raise this to lg team, but he never did. He never got any documents signed from me regarding demo completion. Here is what i have faced from day 1.

1. Your demo guys comes on the day of installation of machine, where he observed the lint collecting and sticking to doors and clothes and assured me that he will come back with the resolution, but he never came back, neither he got any document signed from me regarding the demo completion.

2. After a long wait, i raised a complaint rnp[protected] to your helpline by email. A guy from your service center visited my place and assured me that there is a problem and he will come back with the resolution but he never came back or contacted me. Whenever i tried to contact hime, he always informed that he has raised a complaint to lg, and lg will come back with resolution.

3. I once again raised a complaint rnp[protected] by email and your email also asked me to contact your service area manager mr. Sahil choudhary on his mobile [protected], but once i contacted him, i was shocked to hear his response as following:-

Your area service manager comments:-

Comment1: i sit in karnal, which is too far from panchkula, and i cannot come to see your problem.
Comment2: you may be mishandling the machine.
Comment3: its not in my hand to replace the machine.
Comment4: i understood your problem now, and i will get back to you on monday

But he never came back, never called me and i am seriously getting harassed.

4. Now if you will see the details of the complaints rnp[protected] and rnp[protected], you will see your service center has updated the fake statuses "pending for technical support", "under observation". But machine is still with me, who is observing it or who has given the technical support?

You will see what king of harassment i am facing after buying one of your premium product worth more than 80000.

Your machine was under replace warranty of 1 month, but your company has breached that and i not need the refund of my amount paid.

Now, since i am sufficiently harassed, kindly consider this as my legal notice, if lg is not going to take this seriously, i am going to file a complaint in consumer court.

Kindly take your machine back and refund my money. If not, kindly suggest me if i sould knock the doors of consumer court?

Regards,
Rahul ranchal