LG Electronics — washing machine - failure

Address:

Kolkata, West Bengal, 700025

I had lodged a telephonic complain about my non working of my lg washing machine model t7567teelr. Afspeil[protected] on[protected]. I was informed that my compliant will be attended and service advisor would call back. Nobody called me.

The second complaint was lodged by me on[protected] but unlike first complaint the service advisor called me and attended at my house within 3 hours.

To my very surprise the service adviser visiting my place was same as one who attended my earlier complaint (About 7/8 months back). He also remembered this.in his last visit, he had insisted me take the amc to which i declined citing new product. The product was less than 1.5 years old then, but he informed that panel/valve may be damaged and can be protected only under amc. He however sold me plastic cover for the washing machine.

During the visit on[protected], your same service advisor immediately told me that your panel and valve is damaged and needs replacement. The estimate cost was rs 5000/- plus and also added that had you taken amc this would not have been incurred. On my further questioning and enquiry, he indicated that the cost may be lower if panel is ok or valve is ok; which he was not able to conclude. He also used words “probably” while addressing my concerns

I am surprised at strange and unprofessional behavior of your service advisor. The approach was more of profiteering rather than problem solving. I am writing this to address my following queries
A) why my complain was not attended on my first call to you
B) why and how the second call was attended within 3 hours.
C) the machine was purchased on[protected], delivered on[protected] and installed on[protected]. Why is the warranty not available to me? Were the calls not being attended by your team a plan to bypass warranty claim?