[Resolved]  LG Electronics — Water Purifier AMC

Hi team
We purchased LG Water Purifier(WW-170EP) on 13/11/2019 from Great Eastern Retail Pvt Ltd in Vijayawada, Andhra Pradesh.
On the same day when the technician(Sreeram) arrived to install the purifier, we were offered with an option of AMC which would provide 3 years additional warranty on top of 1 year provided as default with the product purchase.
We have agreed to purchase the AMC as it was pitched in by one of the LG certified representative and paid the amount of 15576/- as you could see in one of the attached job sheet. When we asked for a receipt, we were told the job sheet is the receipt since it mentions the amount paid for AMC and validity period on the LG letterhead with the representative signature on it.
Later when we requested for the repairs/service we were told the AMC amount was never paid by the representative to the company and the representative left the company due to some conflict between the management and the representative. However, upon bringing this to the managers(Abishek) notice, we have been receiving service when ever the machine is due for service or repairs. Now even the Manager Abishek has left the organisation and the company denies to provide service.
Now we are depending on purchasing water cans which needs to be carried all the way to the top of our building. This is all while we already paid 23, 000/- for purifier and 15, 576/- for AMC which is now not working and sitting idle while we are paying for water cans on the top.
Could someone from the company look into the issue and provide us with proper documentation and send a technician immediately please.
Contact : [protected] / [protected] / [protected]
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Nov 28, 2021
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Oct 28, 2021
LG Electronics Customer Care's response
Dear Customer,

We understand how inconvenient this could be and sincerely apologize for the same. We have made a note of your contact number. Our concerned team will get in touch with you.

LG Customer Support Team
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