LG Electronics — water purifier - horrible service

murthyvan

Address:	Nizamabad, Andhra Pradesh, 503230
Website:	www.lg.com/in

Hi, we have purchased the lg water purifier (Model wcd74gj1p) s/n 110hcsf01430 almost three years ago. I would like to inform you that we are very very unhappy with the service that we are receiving on the product. We have spent almost 20, 000 inr on the water purifier till date and it still does not function properly. We have to request for a service expert and wait for months. At the end, the person who comes to do the service doesnt have a clue about how the purifier functions. It happened every single time we have called in for service. We are very unhappy with this and did not expect it to happen from lg. We are loyal customers of lg, so much so that my son in the us also buys lg tv's, phones and appliances. This is totally unacceptable and would like to know from you on what can be done to resolve and make sure it does not repeat. What about the 20000 inr that we have spent in vain? Thank you!

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LG Electronics customer support has been notified about the posted complaint.

Jul 19, 2017

Updated by murthyvan and the INR 20, 000 that I was talking about is just for the service. We have paid almost 30, 000 INR to purchase the Water Purifier. A normal water purifier, as you know, usually costs somewhere around 10, 000 INR. We were ready to pay that extra price because we trusted LG and now utterly disappointed.