[Resolved] LG Electronics — Window ac
I've been dealing with lg since May. I bought a lg window ac in February. On the 58th day I had it it went out. The contracted company came out to fix it. Ordered the part 3 times. Damaged 2 times and 3rd time would not properly fit. Apparently the part was the right part number but it didn't fit. So the company said they're not going to come anymore. They've already wasted to much time and money. Contacted lg. Probably have spent 50 hours with customer service. I finally get approved for a refund, by the way, I said I would take a replacement, but they said they couldn't replace. That was August 28, 2021. I recieved the text from Steven to please provide my email address, phone number, full name, and address. Which I did that day. Vever heard back from them. Been calling and they hang up or send me to a recording, or I get to speak to someone who has no authority and says they have contacted their supervisor to get in touch with Rahsaun Fletcher. They gave me his email rahsaun.[protected]@lge.com. I've sent him 6 emails since. No response. It's like lg says you got approved for a refund but you have to fill out paperwork. Then they never send the paperwork. This has been such a horrible headache! And the customer service reps hang up on you if you tell them that you have already been told several times that their Supervisor will take care of it. It's happened 3 times already.
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Nov 10, 2021Complaint marked as Resolved
LG Electronics customer support has been notified about the posted complaint.
Oct 07, 2021LG Electronics Customer Care's response Dear Customer,
Sorry to know that your experience with us was not a pleasant one. Please share your contact details with us and we will get in touch with you soon to address your concern.
LG Customer Support Team