[Resolved]  LG Electronics — worst service after sales by lg tv

Address:

Chennai, Tamil Nadu

We have bought a new LG TV Model No. 49UK6360 UHD/4K on 26.05.2019 thinking that LG product will bring happiness to their home. The invoice is enclosed as attachment.
But unfortunately, the TV has stopped working within 4 Months. We requested for service, since the product is well within the warranty period. The details are
Complaint reference No. RNP[protected].
But no service person has visited our home, and our complaint was got closed automatically. We got a message as follows.
"Your Service Request RNP[protected] is closed.( Reason : Customer Self Repair ) & charge collected Rs 0/-, for further assistance call LG on[protected]"
We are shocked by such a poor service from LG, a renowned organisation. Then we raised complaints repeatedly through Phone, emails, and at online portals. Then a service engineer has visited our home 10 days ago and said that Board and Display has to be replaced. But still, the problem is not resolved. I have attached all my emails and your reply as attachment for your kind perusal.
When contacted repeatedly, I received an email from LG stating that Please contact our Area service manager Mr. Subramanian, [protected]. But he is not all picking our calls. Fortunately if he picks our call, he replied without any responsibility and gave numbers of few higher officials. Unfortunately, the said higher officials also did not pick up our calls.
We are very completely frustrated with the worst service extended by your service team. We are thrown from corner to corner to get repair service for our newly bough TV. We wonder, whether LG service team is not capable for rectifying the defects in my TV or your service team is being lethargic to service after sales of your products.
As a last hope, we write here with a slight hope that you will solve our problem. I kindly request you to instruct your team to extend good support to your customers. We already lost hope on LG Products. Your quick action may help us to restore our faith in LG Products. If you also don’t take any action, you will lose a loyal customer and his circle. This may be a very very small loss for you. But, I am sure that your worst service team will work hard to destroy your market.