[Resolved]  LG Electronics — worst service / customer care response

Address:

603103

I have raised one complaint regarding my washing machine which fell down when on running due to vibration. I have stated the same issue by the time i bought that. They did some stand thing and still i faced some vibration. This time it fell down. It happened on[protected]

I raised complaint on the same day and i told them.clearly i wont be available on weekdays between 10.30-9pm so make sure to send some person for this. They said ok ok then till now[protected] no one showed up .Sunday i got one call from one guy telling it was raining so Monday morning before 11 i will try to come . I called that guy on Monday morning his number was not reachable and i was waiting till 10.30 and i have started. Today ( on Tuesday ) i got call same person asking whether he can come now or max 8 he can wait . I told i will be late bro . He simply replied ok then we can see on weekend. ( One week ) and this week as i am going on leave i said no bro not possible going home. On then next weekend we can see . See the reply from the person. I feel like ###. We bought one item and it falling down when running and now we ar begging them to come . And they lethargically replying. What kind of ### service they are providing.

Even i am trying to call the CUSTOMER CARE number mentioned in LG site[protected] and[protected] but both are available. It's telling 24*7 and i am calling by 6.30 IST it is telling network congested. Not sure where i have to contact then. Raising complaint here believing it will help.